If for any reason you are not satisfied with your purchase we offer a FREE 28 days returns service.
Please note the following;
In order to be eligible for a refund the item(s) need to be unused and in the original packaging.
For both international and UK customers (who have chosen a paid for service) any refund due will exclude the initial shipping fee.
International Customers (Non-UK)
For international customers we do not currently offer a free returns service. You will need to return the item(s) at your own cost.
However if you pay with PayPal andhave signed up to PayPal's "Return Shipping On Us" scheme, you will be eligible to receive a reimbursement up to £15 on the return shipping cost.
To return/exchange an item(s) you will need to do the following;
1- Email us at help@hayaasports.co.uk of your intention to return/exchange your order. Please let us know the reason for the refund/exchange as your feedback helps us to improve our products and service.
2- After receiving your email we will then send you the pre-paid returns label. Please attach the label to the parcel and drop the parcel off at your local drop off point.
3- Upon arrival to us our returns team will review the item(s) to ensure the goods meet the conditions stated below.
4- If a refund is due we will transfer the money using the same method originally used by you to pay for the purchase.
If you would like an exchange please let us know in your initial email what item you want to receive.
Please note this return process varies slightly if you would like to use the PayPal Return Shipping On Us scheme so please contact us at help@hayaasports.co.uk and we can guide you through the process.
Dispatch times
We aim to dispatch all orders within 2 working day of receiving the order e.g. An order placed on Monday will be shipped on Wednesday at the latest.
For orders with a next day delivery you must order before 9am to ensure a same-day dispatch.
Please note the exceptions to the above are orders made on Saturday and Sunday which will be dispatched on Monday.
UK Delivery
Standard Delivery - The order will be sent via 1st class postage (No tracking). You will receive a notification once the order has been dispatched. This usually takes 2-3 working days to arrive.
Next Day Delivery - Please note orders must be made before 9am for a same-day dispatch.
The order will be sent via our next day delivery service. You will receive a notification with the tracking number once the order has been dispatched.
International Delivery
Coronavirus update - Deliveries are experiencing minor delays, please keep in mind the delivery may take 2x as long as the expected delivery time. We will dispatch all orders ASAP to minimise any delay.
Standard International Delivery - This service includes tracking and will need a signature upon arrival. Prices start from £9.99 and vary depending on your location. It will take up to 10 working days to reach your destination.
Priority International Delivery - This service includes tracking and will need a signature upon arrival. Prices start from £21.99 and vary depending on your location. It will take up to 5 working days to reach your destination.
*** Depending on the country you are based in taxes and duty may be payable as a result of your purchase. You will be responsible for any taxes due, please ensure you are happy with the amount payable before ordering. ***
Prices vary depending on your location and the size of the order. The international delivery prices start from;
EU - £4.99
Asia - £9.99
North America - £10.99
Oceania - £11.99
Africa - £12.99
Central America - £12.99
South Americaa - £15.99
To find the delivery price for your country click here.
Should you have any questions regarding the delivery process please refer to theFAQpage or feel free to contact us at help@hayaasports.co.uk.
